Refund policy
Here’s the rephrased return policy text with all emojis removed:
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you're not, we offer a 30-day return window from the date you receive your item.
Return Eligibility
To qualify for a return, your item must meet the following criteria:
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Unused and unworn
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In its original packaging with tags attached
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With proof of purchase
How to Initiate a Return
To begin the return process, please contact our customer support team. Once your return is approved, we'll provide you with a return shipping label and instructions on how to send the item back.
Please Note: Items returned without prior approval will not be accepted.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on the following items:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products
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Personal care items (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non-returnable.
Exchanges
To exchange an item, please return the original item and place a new order for the desired product. This ensures you receive the correct item promptly.
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing any reason. The item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately upon receipt. We'll assess the issue and take appropriate action to resolve it.